Refund and Returns Policy

Returns and Refund Policy for Dongfang Hairs

At DONGFANG HAIRS, we strive to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns and Refund Policy carefully to understand your rights and responsibilities.

 1. Return Eligibility
– You may return most new, unopened items within 3 days only if the item was a mistake from the factory
– Items must be in their original condition, unused, and in the original packaging.
– Certain items, such as personalised products, intimate items, or perishable goods, may not be eligible for return.

 2. Return Process
– To initiate a return, please contact our customer service team at [dongfanghairs@gmail.com] with your order number and the reason for the return.
– We will provide you with a return authorisation and instructions on how to send your item back to us.
– Please ensure that the return package is securely packaged to prevent damage during shipping.

 3. Refunds
– Once we receive your returned item, we will inspect it and notify you of the status of your refund.
– If your return is approved, we will process your refund to the original payment method within 7-10 business days.
– Please note that shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent).

4. Exchanges
– We currently do not offer direct exchanges. If you would like a different item, place a new order.

5. Damaged or Defective Items
– If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. With proof of videos

 6. Contact Us
– If you have any questions or concerns regarding our Returns and Refund Policy, please reach out to our customer service team at dongfanghairs@gmail.com

7. Policy Changes
– DONGFANG HAIRS reserves the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

Thank you for shopping with DONGFANG HAIRS! We appreciate your business and are committed to ensuring your satisfaction.

Need help?

Contact us at dongfanghairs@gmail.com for questions related to refunds and returns.